Paid with Clearpay - This is How Returns Work


What if I've returned my whole order?

If you've returned your whole order, then your invoice will be adjusted, and you'll receive a refund from Clearpay within 10 working days for all payments you’ve already made. Your refund will be issued back to the payment method you used to place your order.

If you haven't paid all your instalments, then the rest of your payments will be cancelled.

You'll automatically receive a reminder from Clearpay if the date that your payment is due passes. If you've received a reminder but already returned items to us, please contact Clearpay Customer Service here.


What if I've returned some items?

If you have returned some of your items, then your invoice will be adjusted to reflect what you have returned.

Any returns will reduce the outstanding balance from the last instalment which may get rid of an instalment or reduce the instalment costs.

An example of how a refund may be adjusted is:

  • Order total - £100
  • Initial instalment - £25
  • Return amount - £15
  • 2nd and 3rd instalment - £25 and 4th instalment - £10
  • If the refund amount was £25 then there wouldn’t be a 4th instalment.

If you've paid more than the value of the items you have kept, then you'll receive a refund from Clearpay within 10 working days for the difference.

If you have any questions about your Clearpay account, please contact Clearpay Customer Service by clicking here.

Please note: Late or non-payment of your Clearpay order could affect your credit score. To find out more, click here.

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