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If you've returned your whole order, then your invoice will be adjusted, and you'll receive a refund from Clearpay within 10 working days for all payments you’ve already made. Your refund will be issued back to the payment method you used to place your order.
If you haven't paid all your instalments, then the rest of your payments will be cancelled.
You'll automatically receive a reminder from Clearpay if the date that your payment is due passes. If you've received a reminder but already returned items to us, please contact Clearpay Customer Service here.
If you have returned some of your items, then your invoice will be adjusted to reflect what you have returned.
Any returns will reduce the outstanding balance from the last instalment which may get rid of an instalment or reduce the instalment costs.
An example of how a refund may be adjusted is:
If you've paid more than the value of the items you have kept, then you'll receive a refund from Clearpay within 10 working days for the difference.
If you have any questions about your Clearpay account, please contact Clearpay Customer Service by clicking here.
Please note: Late or non-payment of your Clearpay order could affect your credit score. To find out more, click here.
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